It's really no surprise that poor customer service is a huge turn off for consumers. Have you done a customer service audit lately?
➡️ How easy is it for consumers to contact you with a query or complaint?
➡️ Do you have a clear FAQ or help guide?
➡️ Is your customer service mobile friendly and easy to access?
➡️ Are your procedures as efficient as they can be?
➡️ Are there any common complaints or queries that could be easily addressed by adding more information to your website or emails?
💸 An audit of this area could end up being a revenue game-changer!
Do you agree? Leave us a comment below with your thoughts.