Business Terms & Conditions/Agreement

Service Provider: Marketing Your Brand Pty Ltd also trading as Marketing Your Brand.

Service: Packaged Projects, Custom Projects & Ad Hoc Services on an as needed or pre-quoted basis.

Service Name: All Marketing Your Brand Packages & Services. Including ad hoc services and pre-quoted services required that fall under the following categories are: Website Design & Development, Copywriting, Graphic Design, Organic SEO, Email Communications, Marketing Campaigns, Public Relations, Brand/Marketing & eCommerce Strategy.

Rate: As quoted or hourly service rates as specified in your business agreement/invoice and used according to personnel charge rates specified + GST or pre-quoted/estimates provided via formalised invoice.

Length of Agreement: From the commencement of a confirmed agreement, until cancelled with 30 days notice by formalised written correspondence email to peggy@marketingyourbrand.com.au.

Please refer to agreement terms for cancellation periods below.

Marketing Your Brand Pty Ltd are excited about your Project/ Services and tasks, there are a number of items we have to go through. For the purposes of maintaining transparency, this is a service agreement that will lay out the terms of our engagement. Please review and read the below terms carefully.

Agreement Terms

Billing & Key Personnel

The following person(s) will be your primary go-to for this Agreement and its associated works:

E: peggy@marketingyourbrand.com.au

Ph: 1300 108 400

E: studio@marketingyourbrand.com.au

Any written or verbal estimates/quotes that we provide are generated on the basis of the initial brief provided by you and are generated either under a time spent hourly basis or a fixed fee arrangement.

General Terms & Conditions

Prior to the commencement of services by Marketing Your Brand, and upon acceptance, an initial retainer or deposit fee is immediately due and payable according to the dispatched invoice. Each item listed is an ‘estimation only’ and may vary depending on progressive requirements of the project. Payment to Third Party Providers are not included in this invoice, and are the responsibility of The Client.

General Project Payment Terms projects quoted at under $5500AUD require full payment before your project will commence. Projects quoted at over $5500AUD will commence once an initial 50% deposit has been received. The final 50% is due half way through the project or once transfer of copyright or ownership is ready to be transferred. A reminder for the final invoice amount will be sent 1-2 weeks prior of ownership transfer.

Consulting Hours, your hours are discussed and scheduled via email, phone or Zoom consult prior to commencement. All work that is conducted is done behind the scenes in a time efficient manner so that clients receive the best value from our allocated time. Any website, graphic design or copywriting services are conducted outside of our initial meeting and delivered once complete. Consulting hours do not guarantee project completion and may need to be extended based on complex or lengthy consults. Please note, consulting hours are available for Ad hoc services and have limitations of scope.

Retainer Services are generally capped at a discounted hourly rate for active clients only, and are not available to new or returning clients, unless otherwise agreed upon by Marketing Your Brand. Prices for Project Services are subject to change without notice. Invoices for retainer services are sent prior to commencement as needed.

Invoices/quotations provided are limited to the products and services listed in the Teamwork Client Project Files, formal invoices or working Google Drive document supplied within the invoice via URL link. Should additional instructions be received by Marketing Your Brand, you will receive a further quotation, as well as Terms and Conditions for such instructions. Please review them carefully. All original/working files remain the property of Marketing Your Brand and will not be released to the client until full payment is received.

The Client has full ownership of the work once all amounts outlined in invoices have been paid in full. Marketing Your Brand will hold a non-transferable, non-exclusive Creative License for the proposes of client promotion once ownership has been released.

Marketing Your Brand reserve the right at any time to terminate, withdraw, modify or discontinue the Service (or any part or content thereof) without notice at any time.

Marketing Your Brand shall not be liable to The Client or to any Third-party Provider for any copyright, licenses, modification, technical issues or failures, price change, suspension or discontinuance of the Service.

Marketing Your Brand is not liable to The Client or any Third-party Provider for any products or services rendered on behalf of the client. This includes but is not limited to modification, software failure, price change, suspension or discontinuance of the service. Grievances with or failure of service by Third-party providers (including applications or software used), are cordially directed to the Third-party and The Client.

All due care is given to complete projects as soon as possible (ASAP), however, timeframes are an estimate only and predominantly rely on client, staff, contractors, and third party providers. Please be mindful that delays outside of the control of Marketing Your Brand, cannot be accounted for and may delay the process or timeframes accordingly. Strict adherence to Marketing Your Brand requests will further expedite the estimated timeframe.

If false or misleading information is provided by The Client at any time, Marketing Your Brand reserve the right to terminate, modify or discontinue the Service (or any part or content thereof) without notice at any time.

Marketing Your Brand abides by The Australian Competition and Consumer Act 2010 (Cth). Please view more here. Services provided, research and analysis are conducted and completed in accordance with the Australian Consumer and Competition Commission (ACCC), our own privacy policy, laws and regulations.

Payment Terms (Applicable To All Retainer Services)

For projects commenced on-account without prior payment in full, Marketing Your Brand will issue invoices to the client, and payment will be due net seven (7) days from the invoice date or prior to project commencement. Failure to secure final approval from The Client on any services or coop reimbursement will not be considered a reason to delay payment beyond the due date.

Failure to meet Marketing Your Brand payment terms of the invoice may result in applied penalties, including but not limited to interest, late payment fees and other charges. Failure to pay invoices more than 14 days in arrears (of the specified due date) will result in project holds, cancellation or withdrawal. Documentation, files and project information may also be withheld until payment terms have been met.

If payment is not received within 14 days of invoice notice, penalties, interest and fees will apply to the due amount. Please note interest is charged at a rate of 7% on overdue invoices – this is due to staffing costs, and borrowings, and is non-negotiable. Please note, Marketing Your Brand utilises the services of debt collection agencies if invoices have not been paid after 25 days of the invoice due date. Upon being 25 days late, all sums owed will be directly collected by our debt collection agency, where additional fees and charges will apply.

Termination & Cancellation

Marketing Your Brand may reject a project and/ close a project or immediately terminate this Agreement, upon notice to client for any of the following reasons: (a) if the client fails to make payment when due or otherwise fails to perform any of the provisions of this Agreement, (b) if the client makes an assignment for the benefit of creditors. Marketing Your Brand reserve the right at any time to terminate, withdraw, modify or discontinue The Service (or any part or content thereof) without notice at any time. If false or misleading information is provided by The Client at any time, Marketing Your Brand reserve the right to terminate, modify or discontinue the Service (or any part or content thereof) without notice at any time.

The Client may at any time, terminate the services provided to them with a minimum of thirty (30) days written notice via formalised email to peggy@marketingyourbrand.com.au.

If this Agreement is terminated for any of these reasons, The Client will remain liable for balances due on any products and services that were performed or purchased until the effective termination date, whether billed or unbilled, and Marketing Your Brand will send an invoice to The Client for the 30 days notice owed, which The Client agrees to promptly pay.

Confidentiality

Marketing Your Brand can sign a non-disclosure agreement, and do not share outbound information with third parties without your express written permission. Please maintain your copy, as we utilise generic NDA agreements, Marketing Your Brand are not required to maintain copies of each signed agreement.

You agree that you will provide accurate information, to the best of your knowledge, to Marketing Your Brand Pty Ltd and its representatives; you will not use Marketing Your Brand or any of its related services for any illegal or immoral purpose. You represent and warrant to us that to the best of your knowledge, use of the content provided by you does not infringe the rights of any third party.

All material that are considered confidential by either party shall be designated as confidential. Parties are to exercise all reasonable acts to ensure this is kept confidential. Such confidential information shall not be disclosed to third parties and shall only be used as needed to perform this agreement.

For the purposes of this agreement, “confidential information” means all confidential information and trade secrets of a Party whether verbal, written, or in electronic format including:

any techniques, methods, programmes, source code, object code, software, materials, photographs, documents or manuals of a Party used in their respective businesses;
any information relating to the business affairs, accounts, reports, marketing plans, prospects, research, management or finances of a Party;
any databases, specifications, drawings, records, reports and software of a Party; and
any other documents, material, and information whether in writing or otherwise concerning a Party that are not generally available to the public to which a Party gains access.
On the completion date or termination of this Contract, or at any time requested of either party, the other party shall immediately return (or destroy) all Confidential Information to the other party (whether digital, or in physical form, or verbally expressed).

Fee Structure Explained

1. Fixed Fee & Website Projects

Should we work under a fixed fee arrangement, please note the below:

Project Payment Terms for projects quoted at under $5500AUD require full payment before your project will commence.
Projects quoted at over $5500AUD will commence once an initial 50% deposit has been received. The 50% upfront deposit is used to confirm the project and lock in your project dates, it also covers our research & development stages of your project.
The final 50% is due prior to design/or draft approval is reached, or transfer of website/copyright ownership is ready to be placed into your account name.
A reminder for the final invoice amount will be sent once your project is ready for ownership transfer.
All inclusions for website design and development are formally specified and listed within your invoice/receipt.

2. Ad hoc Consultancy Services

Marketing Your Brand provides various Ad Hoc services to clients on an as needed basis. These are considered task-priced services based on hourly key personnel rates (seen below) or on a pre-quoted services basis. Instructions are based on the functionality of the requested tasks, projects and goals as specified by the client.

3. Retainer Services

Should we work under a monthly retainer arrangement (this includes but is not limited to Organic SEO, Strategy, PPC services, Public Relations, Website Design & Development, Graphic Design Services, etc.), invoices for retainer services are sent prior to project commencement. You will be billed by Marketing Your Brand weekly/fortnightly/monthly, roughly on the Friday or Monday/or in advance of the first day of each month. If payment is not received within 14 days of invoice notice, cancellation, penalties, interest and fees will apply to the due amount. Upon being 25 days late, all sums owed will be directly collected by our debt collection agency, where additional fees and charges will apply.

Retainer Services are generally capped at a discounted hourly rate for active clients only, and are not available to new or returning clients, unless otherwise agreed upon by Marketing Your Brand. Prices for project services are subject to change without notice.

4. Project Quotes & Invoices

Prior to the commencement of services by Marketing Your Brand, and upon acceptance of the quotation, an initial retainer fee is immediately due and payable according to the dispatched invoice. Each item listed is an ‘estimation only’ and may vary depending on progressive requirements of the project. Payment to Third Party Providers are not included in this invoice, and are the responsibility of The Client.

All due care is given to complete projects in a timely manner, and as soon as reasonably possible, however, timeframes are an estimate only and predominantly rely on client responses, performance/availability of staff and any contractors or third-party providers. Please be mindful that delays outside of the control of Marketing Your Brand or its representatives, cannot be accounted for and may delay the process accordingly. Strict adherence to Marketing Your Brand requests will further expedite the estimated timeframe.

The invoice/quotation provided is limited to the products and services listed within the invoice. Should additional instructions be received by Marketing Your Brand, you will receive a further quotation, as well as Terms and Conditions for such instructions. Please review them carefully. All original/working files remain the property of Marketing Your Brand and will not be released to the client until full payment is received.

5. Prepaid Consulting/ Ad hoc Hours

Consulting / Ad Hoc hours do not guarantee project completion and may need to be extended based on complex or lengthy consults. Please note, consulting hours are available for Ad Hoc services and have limitations of scope.

The amount of consulting hours chosen are at the discretion of the client. Marketing Your Brand may provide direction on estimations to complete required tasks, but are not bound to those estimates. Estimates vary greatly and are subject, but not limited to the clients brief, scope of work, client requirements, level of skills required, staff availability, timeframes and other variables.

Hours are planned either over the phone, email or via a scheduled phone or Zoom consult prior to commencement. All work that is conducted is logged and timed on Marketing Your Brand’s project management tool and client portal, via Teamwork. All work is conducted behind the scenes in a time efficient manner so that clients receive the best value from our allocated time. Any website, graphic design or copywriting services are conducted outside of our initial meeting and delivered once complete.

Please note, we only allow for 15 minutes of free discussion time per pre-paid consulting hours order. This is to ensure that the hours paid are used for the purposes of completing client jobs. If discussions or meetings regarding scope of work are done after the initial start date, these will be deducted from your individual pre-paid consulting hours purchased.

Rate & Fee Schedule

Please note, we base our hourly charge out rates on experience and skillset. What might take others hours to do, can take some staff far less time. Hourly fees are a reflection of not just company overheads, software, equipment, insurances and wages etc. but they are also a representation of the strategy, concepts, quality of work provided and skill level associated with each team member.

Rates apply to all services and on all terms indicated in this agreement. Marketing Your Brand may, in its discretion, from time to time, increase the rates listed on any rate card, modify the product/service offerings, or change its terms.

The Marketing Your Brand Team Hourly Casual Rates in $AUD apply to hourly based projects as referred to in your formalised invoice:

Director, Brand & Website Strategist
Package Discount Rate: $320 per hour

Head of Strategy or Senior Strategist
Package Discount Rate: $230 per hour

Senior Account Manager
Package Discount Rate: $230 per hour

Account Manager
Package Discount Rate: $200 per hour

Content Coordinator & Senior Copywriter
Package Discount Rate: $210 per hour

Junior Copywriter
Package Discount Rate: $160 per hour

The Graphics Team
Package Discount Rate: $230 per hour

Senior Website & SASS CMS Developers
Package Discount Rate: $220 per hour

Junior Website & SASS CMS Developers
Package Discount Rate: $190 per hour

Junior Digital Assistant
Package Discount Rate: $130 per hour

Graphics & Project Assistant
Package Discount Rate: $80 per hour

Use of Material

The client understands that some of our offerings such as (but not limited to) our tailored strategies, concepts, planning and advice contain intellectual property ideas and concepts. These documents are written and created for the purposes of engagement and for the client’s internal use only, and should not be copied (in part or in whole) or shared to external stakeholders, or be sold or reproduced for commercial purposes.

For the purposes of this Agreement, “Intellectual Property” includes, but is not limited to:

all developed or co-developed technology, processes, practices, methodologies, patents, trademarks, copyright, registered designs;
the right to have Confidential Information kept confidential;
all operating and instruction manuals, systems, software, advertising, promotional material, know-how and all other documentation and materials of a Party relating to or used in connection with the Contract;
any other rights in law or in equity, statute or otherwise relating to or used in connection with this Contract.

Unless expressly authorised by another provision of this Agreement:

where the Client is an individual, you shall only use the Material himself or herself, and not authorise any other person to use the Material; and
where the Client is not an individual, you shall use the Material only for the internal purposes of the company.

You must not –

copy the Material or any part of the Material and redistribute for commercial purposes;
make the Material or any part of the Material available for purchase online;
electronically transmit the Material or any part of the Material; or
do any other act comprised in the Intellectual Property Rights in the Material or any part of the Material except as expressly permitted by this Agreement.
You agree that our intellectual property, and yours shall remain the property of each of us respectively unless such intellectual property has been co-developed and agreed to be joint between us.

This clause survives termination or expiration of this Agreement.

Ownership & Rights

All original/working files remain the property of Marketing Your Brand and will not be released to the client until full payment is received.

The Client has full ownership of the work once all amounts outlined in invoices or order confirmations have been paid/received in full. Marketing Your Brand will hold a non-transferable, non-exclusive Creative License for the proposes of client promotion once ownership has been released.

Marketing Your Brand Pty Ltd maintain signed non-disclosure agreements for all staff and contractors, and do not share sensitive outbound information with third parties without your express written permission. If we sign a non-disclosure agreement for the client, please maintain your copy, as we utilise generic NDA agreements, Marketing Your Brand are not required to maintain copies of each signed agreement.

No Relationships Construed

We are excited to have the opportunity to work with you. However, you acknowledge that there will be no agency, partnership, joint venture, employee-employer or other similar relationship created by this Agreement. In particular, you have no authority to bind Marketing Your Brand, its related entities or affiliates in any way whatsoever.

No Warranty

Our services and strategies are provided on an “as is” basis, and without any warranty or condition, express or implied. While we agree to deliver our services/strategy sessions at the highest standard and endeavour to deliver the best possible outcome, you acknowledge and agree that nothing in this agreement shall constitute as an express or implied warranty or guarantee:

as to the outcomes that may be obtained from the strategy session and/or use of the Services;
as to any increase in revenue, profit or good will that may be obtained as a consequence of the strategy session and/Services;
as to timelines and lead times;
as to the accuracy, reliability or content of any information provided through the strategy session and/or Services (as changes do happen in the online world to change this, everyday);
as to the lead quality; and
as to the cost acquisition.

Liability

If you suffer any loss or damage as a result of conduct by us constituting negligence, breach of contract, breach of fiduciary duty or otherwise giving rise to a liability on our part, then (to the extent that the law allows effect to be given to a contractual provision for the limitation of damages or compensation), please note we will not be liable for any damage or compensation to the extent that your loss or damage is caused or contributed to by you or others; and the damages or compensation recoverable by you shall not exceed the amount of the maximum sum insured pursuant to our compulsory professional indemnity insurance.

Disputes & Mediation

If you are unhappy with the service you received, or you have a complaint about the service received from Marketing Your Brand please do contact us directly and immediately at peggy@marketingyourbrand.com.au so we are able to do our best to rectify the situation. We want to do our absolute best to rectify this human to human and ensure we find a solution for both parties.

If escalation is required, you agree mediation will be the first cause of action, if communications between us in an attempt to resolve the dispute has exhausted. You acknowledge that all legal/mediation/arbitration fees associated with a dispute raised by you will be billable to you (in full).

Choice of Law

The agreement herein is governed by the law in force in the State of Queensland and you any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Conditions. If any of these Terms are invalid or unenforceable, they may be struck out and the remaining Terms will continue to be of full force and effect.

Law Enforcement

We reserve the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials, which violate any applicable or relevant law.