💬 Have you ever been in the process of online shopping, or arrived at the checkout, and had a little box pop up asking you if you need help? That’s an example of proactive customer support.
Instead of waiting for the customer to encounter problems or come to the customer support reps, support teams are providing help by approaching the customers first. Meaning higher customer satisfaction rates! 🎉
📈 Currently less than 30% of businesses use a proactive approach, but that number is set to grow dramatically in upcoming years, or even months.
💬 Being proactive, is as easy as installing automated Live Chat applications on your website.
💌 If you'd like to read more brand identity tips be sure to head over to our Marketing Spotlight Blog!
How are you providing customer service? Share your experience ideas in the comment below👇